Privacy Statement

This Privacy Statement explains the privacy practices of Mercedes-Benz USA, LLC, its affiliates, and subsidiaries (collectively “MBUSA”) related to your access and use of MBUSA’s family of websites and widgets (collectively, “Sites”) and our mobile phone, tablet, and other smart device applications (collectively, “Applications”). The Sites and Applications are collectively referred to in this Privacy Statement as the “MBUSA Platform.” In this Privacy Statement, “we,” “us,” and “our,” refer collectively to MBUSA.

This Privacy Statement does not address our connected vehicle services privacy practices. Our connected vehicle services privacy practices are addressed in our Connected Vehicle Services section. Specific or additional privacy information may apply to our mobile device applications, and such information can be found in our Mobile Applications section or within the information section of the applications.

The MBUSA Platform is targeted to individuals in the United States and Puerto Rico. If you access the MBUSA Platform from other regions, be aware that the privacy practices of MBUSA may differ from those of your home country. By interacting with the MBUSA Platform, you are accepting the terms of this Privacy Statement. If you do not accept the terms of this Privacy Statement, do not use the MBUSA Platform.

California residents should click here for information regarding our data practices and privacy rights.  Other state-specific information may be found here.

Some features of the MBUSA Platform ask you to provide us with specific categories of information in order to enjoy complete functionality. If you do not provide us with the categories of information requested, your ability to fully interact with the MBUSA Platform may be limited. The features requiring you to provide information to MBUSA are described in detail below:

Inquiries

In order to submit inquiries through the MBUSA Platform, you must provide certain information. The “Contact a Dealership,” “Schedule a Test Drive,” and “Request a Quote,” forms require you to provide your name and email address. This information is required so that you can be contacted about your request. Some MBUSA Platform forms also require you to provide us with your geographic region or zip code so that we can direct your request appropriately.

The “Apply for Credit” form requires you to provide your name, address, date of birth, phone number, email address, social security number, and employment information. This information is required in order to determine your creditworthiness and to notify you of the results of your credit application.

Sweepstakes, Promotions, Contests & Surveys

In order to participate in sweepstakes, promotions, or contests on the MBUSA Platform, you are required to provide personal information such as your name, street address, email address, and date of birth. We require this information in order to administer the sweepstakes, promotions, and contests, to ensure participants meet applicable eligibility requirements, and to contact winners.

You may be asked to participate in surveys about your experience with the MBUSA Platform. When participating in surveys, any information you provide in the comments field will be shared with us, so please do not include any sensitive personal information or other information you do not wish to share.

Placing an Order

When you place an order or reserve a vehicle on the MBUSA Platform, you are required to provide information necessary to fulfill that order or secure your deposit, including your name, address, phone number, and payment information. We use a third-party service to process orders, deposits, and payments. For more information, please review the “Information Sharing” section of this Privacy Statement.

Applications

When you use our Applications, you may grant certain permissions for MBUSA to obtain information from your smart device such as your location and access to your device’s camera or photos. Please consult your device manufacturer for information on how to view or modify these permissions, but note that doing so may limit the functionality of Application features.

In order to enjoy certain features of our Applications, you will need to provide us with the VIN from your Mercedes vehicle. This will allow us to provide you with applicable manuals, videos, connect you with a Product Concierge, and remind you of scheduled service and maintenance. On applicable models, providing your VIN will also allow you to remotely lock or unlock your vehicle, start your vehicle, play sound from your device through your vehicle, and access your vehicle’s location, mileage, and fuel information.

You may also link your Mercedes-Benz Financial Services account with your Mercedes me account using your social security number. MBUSA does not store your social security number when you use this function.

Additional information about the information you provide to us through individual Applications is available within each’s Application’s information section and here.

Communication Preferences

To manage your communications preferences with Mercedes-Benz USA — or to opt out of communications entirely — here’s what you’ll need to do:

1. Visit https://www.mbvans.com/en/home and navigate to the very bottom of the page.
2. Enter your email address in the “Stay in Touch” section.
3. Check your inbox for a message from Mercedes-Benz USA (it may take several minutes to arrive).
4. Follow the instructions in our email to visit our Email Preferences page.

From there, you can select exactly what you’d like to hear about, or unsubscribe from all communications.

To contact us with a question, call 1-800-FOR-MERCEDES (1-800-367-6372) or mail your inquiry to:

Mercedes-Benz USA

1 Mercedes-Benz Dr.

Sandy Springs, GA, 30328

Tracking Technologies

We use cookies and other tracking technologies to personalize your experience, analyze user trends, and improve the MBUSA Platform. These tracking technologies allow us to collect information such as your device type, browser type, time spent on our websites, pages visited, geographic location, and other data. You can alter the configuration of your browser to refuse to accept cookies, but it is possible that doing so may cause limited functionality of the MBUSA Platform. For example, we may not be able to recognize your computer or device, and you may need to log in every time you visit.

Do Not Track

The MBUSA Platform does not respond to “Do Not Track” signals at this time.

Applications

Please review the privacy statement of your device manufacturer and the privacy statement applicable to each Application for information about the data automatically collected when you use our Applications.

Information Collected From Third Parties

We obtain information about the traffic and usage of the MBUSA Platform from third-party service providers, including Google, Kenshoo, and Shift Digital. These third parties also use cookies and other tracking technologies to capture information about your interactions with the MBUSA Platform in addition to information about sites you have visited. These providers may place and access cookies, pixel tags, or similar technologies on your device to serve you ads or other content personalized to your interests, which they infer from your browsing on the MBUSA Platform and other sites you have visited. MBUSA does not have control over the information that is collected, used, and shared by these third parties. We encourage you to review the privacy statements of these third parties to understand their privacy practices.

MBUSA does not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Inquiries

When you complete the “Contact a Dealership,” “Schedule a Test Drive,” or “Request a Quote,” forms, we share this information with authorized dealerships so they can contact you about your request and provide you with information about services and products that may meet your needs. When you complete the “Apply for Credit” form, your information is shared with Mercedes-Benz Financial Services so that it can review your credit application. Information about Mercedes-Benz Financial Services’ privacy practices are available here.

Sweepstakes, Promotions, Contests & Surveys

We use third party service providers to manage MBUSA Platform-based sweepstakes, promotions, and contests, and to conduct surveys about your experience using the MBUSA Platform or our other products and services. When you enter sweepstakes, promotions, and contests or complete surveys on the MBUSA Platform, your information is shared with our service providers, which may include our authorized dealerships and our affiliates and their subcontractors.

Placing an Order

We use third party service providers to manage our Lifestyle Collection website.

Account Registration

When you register an account on the MBUSA Platform, MBUSA does not maintain your password. That information is stored on Mercedes-Benz AG’s customer identity and access management system. Some of our connected vehicle application features are managed by third party service providers. If you register through the MBUSA Platform, your information will be provided to the Mercedes-Benz Group and third parties with whom you choose to link your account information to subscribe to or use their services. 

 MBUSA.com: Authentication Services

We may share your ID and other personal information with our ID verification service providers, who may use facial recognition software to verify your identity.

Third Party Links

The MBUSA Platform contains links to other websites such as social media platforms, other Mercedes-Benz websites, and event and partner websites. These websites are not covered by MBUSA’s Privacy Statement. Please review the Privacy Statements of these websites in order to understand the privacy practices of these third parties.

Applications

Please review the privacy statement of your device manufacturer and the privacy statement applicable to each Application for information about the data shared from our Applications.

Vehicle Services Providers

We offer various vehicle-related services through the MBUSA Platform and your information may be shared with third party service providers in order to provide you with a specific service.

Other

Aside from the instances described above, we will only share your personal information: to comply with the law; to respond to claims; to comply with legal process served on MBUSA or our parent company Mercedes-Benz AG (e.g., a lawful subpoena, warrant, or court order); to enforce or apply our policies or agreements; (including to bill and collect payments); to protect and defend our rights or property or that of our dealers, customers, employees, visitors, or the public; in connection with a business transfer, sale, liquidation, or merger; and if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure; with your consent.

Virginia Residents

Virginia residents are afforded certain privacy rights regarding our collection and use of your personal information. Please click here for an explanation of your privacy rights and how you can exercise those rights. MBUSA.com.

California residents are afforded certain privacy rights regarding our collection and use of your personal information. Please click here for an explanation of your privacy rights and how you can exercise those rights. MBUSA.com (last updated May 2023).

The MBUSA Platform is neither designed for nor targeted to children under the age of 13. If you are under the age of 13, do not provide your personal information through the MBUSA Platform. If you believe your child has impermissibly provided us with their personal information, please contact us, so that we can identify and delete their information.

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information collected through the MBUSA Platform.

We retain the information we collect for as long as reasonably necessary to provide services and fulfill the purposes described in this Privacy Statement.

Under some state laws, some of our disclosures of information may constitute a “sale.” If you wish to opt out of the sale of your information, please click here.

MBUSA may update or change this Privacy Statement from time to time and without prior notice to you. The top of this Privacy Statement will indicate when it was most recently updated. Where changes to our privacy practices are material, we will notify you in accordance with applicable law.

If you have comments, questions, or concerns about this Privacy Statement or about MBUSA’s collection, use, or disclosure of your personal information, or if you would like to make a request to review or update your personal information, please contact us using one of the following methods:

Email: 

myprivacy@mbusa.com

Mailing Address:

MBUSA

Attention: Privacy Officer

One Mercedes-Benz Drive

Sandy Springs, GA 30328

Webform (CCPA Requests):

MBUSA.com: Webform (Privacy Rights Request):

Available here.